Typical Generic Answer
“Omnichannel marketing is a strategy that provides customers with a seamless and integrated brand experience across all channels and touchpoints, both online and offline.
It aims to create a consistent and personalized customer journey, regardless of whether the customer is interacting with the brand through a website, social media, mobile app, physical store, or any other channel.”
1. Multichannel Marketing
2. Omnichannel Marketing
3. Multichannel vs. Omnichannel Marketing
4. Customer Service: Omnichannel Contact Center
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