Typical Customer Journey Map
This journey map communicates the various steps in the process of researching, driving, and purchasing a new car.

Omnichannel Overview Approach

Customer Journey Map (Physical Asset, Overseas): Hotel

Customer Journey Map (No Physical Asset): Accounting Software

Customer Journey Map (Physical Asset, Local): Bubble Tea Chain

What is an Omnichannel Customer Journey Map

Importance of Customer Behavior in the Customer Journey Map
