Omnichannel Marketing: Customer Journey Map

Typical Customer Journey Map

This journey map communicates the various steps in the process of researching, driving, and purchasing a new car.


Omnichannel Overview Approach


Customer Journey Map (Physical Asset, Overseas): Hotel


Customer Journey Map (No Physical Asset): Accounting Software


Customer Journey Map (Physical Asset, Local): Bubble Tea Chain


What is an Omnichannel Customer Journey Map


Importance of Customer Behavior in the Customer Journey Map